Responsible Gambling at GW Casino

GW Casino is committed to providing a safe and enjoyable environment for all Australian players. Gambling is entertainment. When it stops being that, it becomes a problem, and we take that distinction seriously. This page outlines the tools available to every registered player, how to use them, and where to find professional support if you or someone you know needs it.

All responsible gambling features described below are accessible directly from your account settings area at no cost and without needing to contact support first. You can activate limits, cooling-off periods, and self-exclusion yourself, at any time, immediately.

GW Casino accepts players aged 18 and over only. Age verification is mandatory during registration and may be requested again at any point. If you are concerned about underage access in your household, we strongly recommend using parental control software on shared devices.

Every GW Casino account comes with a full set of responsible gambling controls built in. You do not need to request access to these features: they are available in your account settings from the moment you register.

Deposit and loss limits take effect immediately when you reduce them. If you request an increase to an existing limit, a mandatory cooling period applies before the higher limit becomes active. This delay is intentional: it gives you time to reconsider before a higher limit is in place.

If you need to activate self-exclusion urgently, the fastest route is via live chat, where a support agent can action the request immediately. You can also initiate it yourself through account settings at any time without contacting support.

Problem gambling can develop gradually and is not always easy to identify from the inside. The following are common warning signs that gambling may be moving beyond entertainment:

• Spending more money or time gambling than you originally intended
• Chasing losses by continuing to play after a losing session to try to recover funds
• Gambling with money set aside for essential expenses such as rent, bills, or food
• Borrowing money or selling possessions to fund gambling
• Feeling irritable, anxious, or restless when not gambling
• Hiding gambling activity from family members or close friends
• Gambling as a way to escape stress, anxiety, or difficult emotions
• Unsuccessful attempts to cut back or stop gambling on your own

If any of these apply to you, we encourage you to use the tools in your account settings and to reach out to one of the support organisations listed below. Speaking to someone is not a sign of weakness: it is the most effective first step.

The following organisations provide free, confidential support for problem gambling in Australia. GW Casino has no commercial relationship with any of these services: they are listed here because they provide genuine help.

Gambling Help Online at 1800 858 858 is the primary national helpline for Australian players and offers free telephone counselling, online chat, and a directory of local face-to-face services by state and territory. Calls are confidential and free from any landline or mobile in Australia.

If someone in your household is affected by another person's gambling, support is also available for family members and friends through most of the organisations listed above. Problem gambling affects more than just the individual, and dedicated support exists for those around them too.